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Frequently asked questions

Shopping/Ordering

  • Do you have a catalogue?
  • Do you have a showroom?
  • Do you send an email when the order is dispatched?
  • I did not receive an order confirmation. Did you receive my order?
  • Do you need an account to order on our website?
  • How can I order?
  • Can I order via telephone, fax or email?
  • I forgot to order an item. Can it still be added to my order?
  • My shopping cart remains empty. Do you have a solution?
  • I can't see any pictures on your website. Do you have a solution?
  • I confirmed my order multiple times and received multiple confirmation emails. What should I do?
  • Can I return an item?
  • Can I use the login data of my BeadYourFashion account at the sister websites of BeadYourFashion too?

Assortment/Stock

  • Do all jewelry and jewelry components fulfill EU laws and regulations with respect to the use of cadmium, nickel and lead.
  • I cannot find a previously ordered item anymore. Will it come back?
  • On the website I see an item that is 'Temporary out of stock'. When do you expect it again?
  • How do I keep Silverplated items shiny?
  • Why a variable silver price?
  • What is Rhodium Plated?
  • What is Silver Plated?
  • Is the size of a product on the website exactly the same as the product’s actual size?
  • Is the amount indicated on the product page of the website, such as the number of pieces in a bag of products sold per X grams, exactly the same as the product’s actual amount?

Payment

  • I have already finalized my order and would like to pay by credit card. What should I do?
  • I have already finalized my order and would like to pay by PayPal. What should I do?
  • What account number can I use outside The Netherlands?
  • Can I pay with a cheque?
  • I order from another EU country (other than The Netherlands). I also have an intra community VAT Number. Do I need to pay the VAT?

Costs/Countries

  • What are the shipping and handling costs for my country?
  • Do you ship to all countries?
  • I order from another EU country (other than The Netherlands). I also have an intra community VAT Number. Do I need to pay the VAT?

Delivery

  • Do you deliver cash on delivery?
  • Who are your shipping partners?
  • Has my order already been dispatched?

Prices/Discount

  • Can I combine items to get the quantity discount listed?
  • I order from another EU country (other than The Netherlands). I also have an intra community VAT Number. Do I need to pay the VAT?
  • Can I get a discount?
  • Why a variable silver price?
  • In which time zone is BeadYourFashion located?

Other

  • Are you also a wholesale company?
  • Do you also sell to private persons?
  • Can Customer Service be reached in French or Spanish?
  • In which time zone is BeadYourFashion located?
 
 
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All prices in EUR and including VAT.